Help Stop Fraud
Fraudulent email, phone calls, text messages and websites are becoming more common. Help us protect you by following a few simple guidelines.
- We do not send cell phone text messages of any kind.
- We do not use automated telephone systems to collect or verify account information.
- We will never ask you to send us personal, account or credit card information by email.
- We will never send you email containing links to login boxes or online forms that request your private information.
- Other than to verify information already on file, we will never initiate a phone call that requests private information or directs you to another number or website that collects such information.
- For your security, Elsewhere Bank does monitor credit and debit card activity. And although we may call you to verify specific account activity, we will never ask for your account number, PIN, expiration date or 3-digit verification code.
Let us know about suspicious messages and fraudulent websites.
If you receive a suspicious email, phone call, text message or website link that claims to be from Elsewhere Bank or Elsewhere Bancorp, do not respond to it. Instead, please forward it to us immediately at the following email address:
Only information regarding suspicious emails, phone calls, text messages and websites should be sent to the email address above. For other banking questions and comments please choose another option.
About fraudulent email
- Many fraudulent email messages can be easy to spot. Urgent appeals, misspelled words and unfamiliar addresses are all indicative of a phony email. However, you should be aware that the criminals who use these techniques to gain access to your personal information have become increasingly sophisticated.
- Although they can be difficult to spot, these “phishing” emails generally ask you to click a link to a fake website and provide, update or confirm sensitive personal information. To encourage you, the message may refer to an urgent or threatening condition concerning your account.
- Even if you don’t see any obvious signs that a suspicious email message or website is fraudulent, please contact us immediately.
Report a lost, stolen or compromised ATM, debit or credit card.
- ATM or Debit Card: 1-800-555-9000
- Personal Visa Card: 1-800-555-9000
- Business MasterCard: 1-800-555-9000