Card Fraud

Credit and Debit Card Fraud Protection

No matter how vigilant you may be with your financial records, thieves can still find a way to use your card information to make unauthorized purchases. It can happen at the grocery store, the gas station, your local shopping mall or any other merchant that you visit – it can happen to you.

Card fraud protection service

At Elsewhere Bank, we are committed to keeping our customer’s assets safe while minimizing any inconvenience. Elsewhere Bank’s fraud protection service monitors customers card activity and notifies us, and you, of any suspicious transactions.

We need you to know that your card may be blocked if suspicious card activity occurs. If things like unusually high purchase amounts, out of the ordinary merchants or uncharacteristic transactions originating in a foreign country are identified on your account, your card may be temporarily frozen.

How card fraud protection works

1. Detecting Suspicious Activity

When fraudulent card activity is suspected, like when you buy a big-ticket item at a store where you have no previous purchase history, a fraud analyst will contact you to verify the transaction. If you tell us the transaction is valid, subsequent purchases will not be blocked.

2. Verifying Card Activity

If you cannot verify card activity or we cannot contact you, the transaction will be marked suspicious and your card will be blocked immediately. If you are planning to travel outside of the area, please give us a call so we can help you complete our Cardholder Travel Form so that we do not block your card unnecessarily.

3. Fraud Analysis

Since you may be contacted by a fraud analyst, we ask that you make sure Elsewhere Bank has a current phone number on file at all times. If we believe your card is being used illegally or we cannot reach you at the phone number on file, we may block your card for all additional transactions.